Can Lean Practices Transform Call Management?

How 60 Year-Old Manufacturing Methodologies are Surprisingly Relevant for Today’s Caller Experiences

Lean management principles have been proven again and again to reduce waste, improve quality, increase value, and reduce costs. This White Paper explores the different ways contact center professionals can leverage today's advanced self-service solutions to meet Lean objectives and improve patient experiences.

Download this White Paper to learn:

  • The history and drivers behind Lean Manufacturing, and why Lean principles have been embraced across nearly every industry
  • Applications for Lean in healthcare, and the role in the contact center
  • The 4 main Lean principles applicable to self-service
  • Examples and tips on applying Lean principles to self-service in your contact center