Are You Empowering Your Agents and Operators?

These unsung heroes of healthcare play a critical role in customer service -- but they need your assistance.

The role of contact center agents and switchboard operators in healthcare today is complex, challenging, and vital to delivering positive first impressions and patient experiences. Empower your agents and operators, improve patient experience, optimize business operations, and save money! 

Download this white paper to learn:

• How to reduce friction for patients and caregivers by implementing conversational AI to automate routine transactions
  
• How to save money by using an intelligent virtual assistant to handle tasks such as patient verification, scheduling / rescheduling / cancelling appointments, and answering FAQs
  
• How to save thousands of hours of human labor each month and reduce agent burnout
• The importance of the voice channel in assisting the 80% of patients and caregivers who still use the phone as their dominant channel preference
• The effect of negative experiences on healthcare consumers