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Are You Empowering Your Operators?

These unsung heroes of healthcare play a critical role in customer service -- but they need your assistance.

The role of switchboard operators in healthcare today is complex, challenging, and vital to delivering positive first impressions and patient experiences. Learn how the many different call handling and non-call handling responsibilities of healthcare operators detracts from their ability to deliver excellent service, and ways you can help empower them to truly shine.

Download this White Paper to learn:

  • How operators act as a crucial communications hub for a wide variety of different caller communities
  • Why this vital customer service role is more important than ever
  • Why it is more challenging than any other customer service position in any industry
  • How new technologies help alleviate common workload issues and empower operators to deliver excellent service – every time