---
title: Caller Satisfaction Article
description: natural language processes
---

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# Common Shortcomings of Automated Attendants

## ![NLPArticle3.3.15_Page_1](https://info.parlancecorp.com/hs-fs/hub/273765/file-2618784681.jpg?width=125&name=file-2618784681.jpg "NLPArticle3.3.15_Page_1")

Learn why typical automated attendants are incapable of meeting the needs of callers, and the reasons why callers hate them:

- It took too long
- It didn’t have the right options for my need
- I was distracted/confused and had to listen to the options multiple times
- I couldn’t get to a person

 Also learn how Parlance addressed these concerns with [Parlance Operator Assistant](http://www.parlancecorp.com/operator-assistant-auto-attendant)™.

**Parlance does not sell, trade, or rent your information to others.   
For more information please review our [Privacy Policy](http://www.parlancecorp.com/privacy-policy).**

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