Common Shortcomings of Automated Attendants

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    Learn why typical automated attendants are incapable of meeting the needs of callers, and the reasons why callers hate them:

    • It took too long
    • It didn’t have the right options for my need
    • I was distracted/confused and had to listen to the options multiple times
    • I couldn’t get to a person
    Also learn how Parlance addressed these concerns with Parlance Operator Assistant™.
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