Call automation implementation in hospitals has typically been seen as a technology project, which can often obscure the end goal - satisfying callers. In reality implementing call automation is a fast and simple process. Therefore the call automation conversation needs to shift from the technology behind it to the callers it serves.
Yet, not all call automation solutions are created equal. Learn what questions to ask when considering call automation to ensure you're not only adding a technology capability, but also delivering great service to callers as well.
In this article you will learn:
